Privacy Policy
Online shop https://canape.ae
Last Updated: 13/02/2025
Location: United Arab Emirates, Dubai
1. Introduction
1.1 Welcome to Canape Portal L.L.C
We are online shop https://canape.ae where you can:
1/ buy and manage delivery food (сanape, pizza, pastries, burgers and other food)
2/ buy entertainment services or scripts for celebrating birthdays or other special events.
We are committed to safeguarding your personal information and ensuring that your privacy is protected in compliance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This policy outlines how we collect, use, process, store, and share your personal data when you interact with our website https://canape.ae.
By accessing or using our services, you agree to the terms set out in this Privacy Policy.
1.2. Basic Definitions
Personal Data:
Any information relating to an identified or identifiable natural person. Examples include:
● First name, last name;
● Email address;
● Telephone number;
● IP address;
● Location data;
● Financial information (e.g. bank details).
Cookies:
These are small text files that websites store on a user's device (computer or mobile device). They allow the user's actions or preferences (e.g. language settings or shopping cart) to be remembered when visiting the site.
Cookies can be:
● Third-party - created by external services;
● Functional - to improve the user experience;
● Marketing and analytical - to track user behavior and advertising purposes.
Data Controller:
A natural or legal person who determines the purposes and means of processing personal data. The Data Controller is responsible for:
● The justification for collecting the data;
● Protecting personal data;
● Respecting the rights of data subjects (users).
For example, a company that collects customer data to fulfill orders.
Data Processor:
A natural or legal person who processes personal data on behalf of and at the direction of the data controller. The data processor does not determine the purposes and means of processing, but must:
● Ensure the security of the data;
● Process the data only within the terms agreed with the controller.
For example, a cloud service or a company providing data storage services.
User:
A natural person who visits a website or uses the company's services. The user may provide their personal data, for example, to register, place orders, or receive services.
2. Information We Collect
2.1. Personal information you provide to us
/Name
/Phone
/Delivery date and time
/Event date
/Delivery address
/Credit card information
Information provided when creating an account, placing an order or inquiring about customer service.
2.2. Automatically collected data
Device information (e.g. IP address, browser type).
Usage data (e.g. time spent on the site, referral URLs).
2.3. Data from third parties
Information received from payment processors, delivery partners or advertising platforms.
3. How we use your information
3.1 Fulfilment of services
1/ Processing orders, deliveries and customer inquiries.
2/ Managing returns and exchanges.
3.2 Communication
1/ Sending transactional emails (e.g. order confirmations, delivery updates).
2/ Marketing communications (e.g. special offers, newsletters) with user consent.
3.3 Analytics and improvements
1/ Using Google Analytics or other tools to analyse website performance.
2/ Testing new features to improve user experience.
3.4 Legal obligations and compliance
Compliance with local and international AML/CFT regulations.
Sharing data is necessary to prevent fraud.
4. Data Sharing and Disclosure
4.1 Third Party Service Providers that Collect Cookies:
1/ Shopify.com (Canada, USA)
2/ Google Analytics for Google Search.
3/ Food Delivery Partners.
4/ Other Third Party Services.
Data is only shared for legitimate purposes, such as fulfilling orders.
4.2 Legal Requirements
We do not sell, trade, or otherwise transfer to outside parties your personal information, except in the following circumstances:
Service Providers: We may share your information with trusted third party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to protect your personal information.
Legal Obligations: We may disclose personal information if required to do so by law, court order, or government regulation.
Business Transfer: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity.
4.3 International Data Transfers
Personal data is not transferred outside the UAE and is stored securely within the UAE.
5. Data Retention
5.1 Retention Periods
We will only retain your personal data for as long as is necessary for the purposes for which it was collected or as required by law.
Retention periods vary depending on the type of information:
Account information: retained for as long as your account is active.
Transaction data: retained for accounting and tax purposes as required by UAE law for up to 7 years.
Marketing data: retained until you withdraw your consent.
After the relevant retention period, personal data will be securely deleted or anonymized.
6. Cookies and tracking technologies
6.1 Types of cookies used
Session cookies for navigation.
Persistent cookies for preferences.
Third-party cookies for analytics and marketing.
6.2 Managing cookies
Step-by-step instructions for disabling cookies through browser settings for popular browsers:
Google Chrome
Open Chrome and click on the three dots in the upper right corner.
Go to the "Settings" section.
In the left panel, select "Privacy and security".
Click on "Cookies and other site data".
Select one of the options:
"Block all cookies"
Or select "Block third-party cookies".
Close the settings - the changes will be saved automatically.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and gather data on how visitors use our site. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information.
● Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
● Purpose of Cookies: Cookies help us understand how users interact with our website, track user preferences, and improve our services.
● Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Your Rights
Under the UAE PDPL (Personal Data Protection Law), you have the following rights regarding your personal data:
● Right of Access: You may request access to the personal data we hold about you.
● Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
● Right to Deletion: Under certain circumstances, you may request the deletion of your personal data.
● Right to Restriction: You may request that we restrict the processing of your personal data in certain situations.
● Right to Data Portability: You may request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.
● Right to Object: You may object to the processing of your personal data for direct marketing purposes or on other legitimate grounds.
To exercise any of these rights, please contact us at [email address]. We will respond to your request in compliance with applicable laws.
8. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
● Encryption: We use encryption protocols to protect sensitive data during transmission and storage.
● Access Controls: Only authorized personnel have access to your personal data.
● Regular Audits: We perform regular audits of our data security measures to ensure their effectiveness.
Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. If you have any concerns regarding the security of your personal data, please contact us.
9. Privacy of Minors
Our company does not knowingly collect, store or maintain Personal Data from children, as the online store may only be used by persons over 18 years of age according to the Gregorian calendar and persons who can enter into legally binding contracts in accordance with applicable law.
10. Fees and Charges
In respect of Products and Services that you order through the online store, you agree to pay (where applicable):
/any Fees payable for the Products and Services.
/any Fees payable in respect of orders for Products and Services placed on the site (if applicable in your jurisdiction).
/and any Fees payable to the Partner for the Partner's Products and Services.
All Fees and Charges will include applicable taxes where required by law, including any VAT or sales tax.
You will be notified of any applicable Fees and/or Charges on the checkout page.
All Fees and Charges are subject to change at any time prior to confirmation or delivery of your order (if applicable).
Fees and Charges will not change after your order is confirmed unless there is an obvious pricing error.
If an obvious pricing error is discovered, you will be notified as soon as possible and will have the option to confirm your order at the correct price or cancel your order and receive a full refund of any amounts already paid.
Payment for goods and services ordered on the website may be made by debit or credit card or any other payment method available on the website at the time you place your order.
In certain circumstances, you understand and agree that our company will temporarily hold an estimated amount on your credit or debit payment method when you book a Service through the online store.
You understand that the amount held is an estimate of the costs that will be incurred by you for the Services provided by our company and/or the Partner, but is not an actual fee for using such Services.
Any portion of such pre-authorized amount that is not applied by us to the payment of Fees will be released as soon as possible after the provision of the Service by the same payment method.
If Cash on Delivery is available and you have selected it as a payment method, only cash payments will be accepted.
You must ensure that you have the exact amount of cash to cover our company's costs and fees, as couriers will only have a small amount of change.
If you have selected Cash on Delivery and do not have the exact amount of cash to pay, the courier may not give you change.
Couriers cannot leave your orders until all fees have been paid in full.
At any time after you have placed an order for Partner products and services - our company:
1/ may facilitate your payment of applicable fees on behalf of the Partner as the Partner's limited collection agent.
2/ may collect any applicable fees directly from you.
Payment of fees in the above manner will in all cases be considered the same as payment made by you directly to the Partner.
Payments and fees paid by you to our company are final and non-refundable unless otherwise determined by our company or the applicable Partner.
All fees are due and payable immediately and will be charged by our company to the payment method you selected at checkout, after which our company or the Partner, as applicable, will send you a receipt via email.
If it is determined that your Account payment method has expired, is invalid, or is otherwise unable to be charged, you agree that our company may, on its own behalf and as the Partner's limited payment collection agent, use a secondary payment method in your Account, if available.
For certain Products and Services, additional Fees may become payable by you after your use of the Product and Services has been completed and your payment for the Products and Services has been received.
As a result, our company may impose restrictions on your Account that will prevent you from deleting the payment method for 120 days after you stop using such Products and Services.
In addition, to the extent any additional Fees are due, our company reserves the right to charge the additional Fees to the payment method you used to pay for the Products and Services or any other payment method added to your Account at any time after the due date.
As between us, our company reserves the right to establish, cancel and/or revise our company Fees at any time, for any reason, with or without notice.
Fees may also be changed or revised at any time, for any reason, with or without notice, by either our company or its Partners.
Our company will use reasonable efforts to inform you of Fees that may apply, provided that you will remain responsible for Fees incurred on your Account regardless of your knowledge of such Fees, as applicable, or the amounts thereof.
If you owe us or our Affiliates any money for any reason, we may set off amounts you hold with us in your Account against amounts you owe us or our Affiliates.
We will only exercise this right where we consider it reasonable to do so and, if practicable, after we have notified you in advance.
Refunds to which you are entitled under the Terms (or which our company otherwise agrees to provide to you) will be made by us or through a Partner at our sole discretion.
Credit or debit card refunds require some time to be processed by us and the financial institution or payment service provider that issued your debit or credit card (as applicable).
It usually takes between 7 and 15 business days for your refund to be processed and reflected on your card statement, although processing times may be longer, particularly if your card issuer is based overseas.
We are not responsible for any delays in processing refunds that are beyond our control.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at:
● Email: info@canape.ae
● Phone: +971527743067
● Address: Adel Mohamed Ali Jasim Almarzouqi Building - Plot Number 552-0 - Al Quoz 1 - Dubai
We will address your inquiries promptly and in accordance with applicable laws.
13. Apps
● https://www.shopify.com/legal/privacy
● https://policies.google.com/privacy