Privacy Policy

Effective Date: 1 October 2024

We, canape.ae, a company registered in Dubai, respect your privacy and are committed to protecting your personal data in accordance with the laws of the United Arab Emirates and international standards such as the GDPR, where applicable. This Privacy Policy explains what data we collect, how we use it, and how we safeguard your information.

1. Data We Collect

To provide our catering delivery services and process orders, we may collect the following information:

  • Personal information: name, email address, phone number, delivery address;
  • Financial information: payment details, including card numbers or other payment information (collected and processed by secure payment providers);
  • Device and website usage information: IP address, browser type, session duration, cookies for enhancing website functionality.

2. Purpose of Data Use

Your data is used solely for:

  • Processing and delivering orders;
  • Confirming and tracking orders (notifications about order status);
  • Improving customer service and personalizing our services;
  • Marketing purposes (with your consent) — for example, sending special offers or newsletters;
  • Ensuring security and fraud prevention.

3. Sharing Data with Third Parties

We may share your data with third parties for:

  • Payment processing: banks and payment providers;
  • Delivery logistics: courier services;
  • Marketing campaigns (with your consent): for sending promotional materials.

We ensure that these third parties adhere to confidentiality and data security standards.

4. Data Retention

Your data will be retained for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We take all reasonable steps to protect your data from unauthorized access, alteration, or destruction.

5. Your Rights

You have the following rights concerning your personal data:

  • The right to access your data;
  • The right to correct inaccurate data;
  • The right to request the deletion of your data;
  • The right to restrict the processing of your data;
  • The right to object to the processing of your data for marketing purposes.

6. Security Measures

We take the security of your data seriously and implement industry-standard security measures, including encryption and secure access controls, to prevent unauthorized access, data loss, or misuse.

Cookie Policy

This Cookie Policy explains how canape.ae ("we," "us," or "our") uses cookies and similar technologies on the website canape.ae ("Site"). By using our Site, you consent to the use of cookies as described in this policy.

1. What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help websites recognize your device and store information about your preferences or past actions.

2. Why Do We Use Cookies?

We use cookies for several purposes, including:

  • Essential Cookies: Necessary for the basic functioning of our Site, such as enabling shopping cart functionality.
  • Performance and Analytics Cookies: Help us understand how visitors use our Site and improve our services, e.g., through Google Analytics.
  • Functional Cookies: Remember your preferences like language settings or login details.
  • Marketing Cookies: Display relevant advertisements and track the effectiveness of marketing campaigns.

3. Types of Cookies We Use

  • Session Cookies: Temporary cookies that are deleted once you close your browser, used to remember your actions during a session.
  • Persistent Cookies: Remain on your device for a set period or until you delete them, used to remember your preferences across visits.
  • First-Party Cookies: Set by our Site and can only be read by us.
  • Third-Party Cookies: Placed by third-party services like analytics providers or advertising networks.

4. Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Below are general instructions for managing cookies in popular browsers:

  • Google Chrome: Go to "Settings" > "Privacy and Security" > "Cookies and other site data."
  • Mozilla Firefox: Go to "Settings" > "Privacy & Security" > "Cookies and Site Data."
  • Apple Safari: Go to "Preferences" > "Privacy" and manage your settings under "Cookies and website data."
  • Microsoft Edge: Go to "Settings" > "Privacy, search, and services" > "Cookies and other site data."

Please note that disabling certain cookies may affect the functionality of our Site and limit your ability to use some features.

5. Third-Party Services

We may use third-party services on our Site that also place cookies on your device, such as:

  • Google Analytics: Tracks visitor behavior and site usage.
  • Facebook Pixel: Helps deliver targeted advertisements based on your interactions with our Site.

These third-party services have their own cookie policies and data collection practices. We recommend reviewing their privacy policies to understand how your data is handled.

6. Consent and Changes to this Policy

By continuing to use our Site, you consent to the use of cookies as described in this policy. We may update this Cookie Policy from time to time, and any changes will be posted on this page with an updated revision date.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect once published on our website. We recommend you review this section periodically to stay informed.

Contact Information

If you have any questions about our Privacy Policy or Cookie Policy, or wish to exercise your rights, please contact us at: info@canape.ae.